Frequently Asked Questions
Coconut wax burns slower and cleaner than soy wax alternatives. We use a zinc-free and lead-free cotton core with paper braided wick, non-toxic glue, and phthalate-free oils.
Are the labels removable for reuse of my container?
Yes. The adhesive is specifically chosen because it can be removed.
How do I care for my candle?
Trim your wick at around 1/4" to avoid curling and smoke.
Create a memory in your candle by allowing the wax to pool when burning your candle. That way the warm pool of liquid on the top of your candle will fill your room with a substantial, and bold scent. In addition, this allows you to prolong the lifetime of your candle.
- Burn your candle in a safe space. Always burn your candle on a safe and flat surface, without drafts and DON'T leave unattended while lit.
- Extinguish the wick rather than blowing it out to prevent an overabundance of smoke. Use a wick dipper or an extinguisher for best results.
- Tips for Repurposing Your Container
Are your candles sustainable and eco-friendly?
Yes. Our shipping boxes, packing materials, labels, and dust covers are made from recycled, compostable, or biodegradable materials which are then shipped with carbon neutral shipping.
We aim to be as plastic-free as possible with every detail in the process considered. We're dedicated to finding new ways to reduce plastic use.
Our wax is made vegan, non-toxic, and all-natural and comes from sustainable and renewable crops.
Do you do wholesale?
Yes! Please email firstname.lastname@example.org to be considered as a wholesale partner.
Do you ship internationally?
Yes! We ship anywhere in the world. You will be able to see the total landed cost of your order at checkout.
Can I return my candle?
Returns & Exchanges:
Used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Mode Korvidae Co. within 14 days of delivery confirmation.
You may also exchange your product for another candle of the same size and price within 14 days of purchase.
Contact email@example.com with any questions or concerns!
When will my item ship?
As we are starting up, please give us 3-5 business days to ship your orders. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact firstname.lastname@example.org for a status update.
What is the life span of your candles?
We suggest burning your candles within one year for peak performance. Our candles are made predominantly with coconut and vegetable wax.